1. Negative comments about a former colleague.
Before you start sharing your negative experience about someone’s job (even
your former) colleague, think about why the client came to you now. Of course, so does she
he knows he did something wrong. You better do your job to the best of your ability
way.
2. Sermons to the client.
Who gave you the right to make comments to the client? If one
professional considers it necessary to point out certain mistakes, he should find the most
subtle way to do it. But it would probably be more correct not to mention them
even.
3. Discussions between colleagues.
Always remember that the client is compelled to listen to you, even if she doesn’t
wants. Discussion about your work is not excluded, but gossip about series
you currently see or gossip about another customer is indulgent
unacceptable.
4. Insufficient customer attention.
You don’t need to talk on the phone during the process, don’t go out even for
a minute without a serious reason, the client may feel abandoned and
insignificant.
5. Talk all the time or vice versa – absolute silence.
Before you start communicating with a customer, pay attention to the behavior and the
her disposition. During the first contact, it is better to give the opportunity to
client to initiate that first conversation, you should be polite, yes
smile at her and take care of her. Just remember that your behavior should
be completely normal because the client will immediately understand if your kindness
she is “fake” and then she will immediately close herself off. Also the topic of discussion
it must be suitable.
Source: Lashhouse.gr
